Collette has issued more than $115 million in full cash refunds to travelers as of Oct. 5, the company said.
As part of its philosophy of providing travelers maximum peace of mind and flexibility during the pandemic, the tour operator also offered customers the flexibility to move to a future departure with price protection or vouchers worth up to 105% of their tour’s cost. For new reservations traveling in 2021, customers are afforded the ability to move their tour date up to 60 days prior to departure at no cost.
In April, the first full month of the declared pandemic, the Rhode Island-based Collette also partnered with the cities of Pawtucket and Central Falls in an initiative to reduce the spread of the virus. It headed the initiative’s command team and provided phone bank and information management services support.
As part of the initiative, the tour operator worked with regulatory agencies and medical experts. These relationships helped the company understand necessary protocols when it reintroduced its U.S.-based touring in July.
And, the supplier recently joined the growing ranks of suppliers getting funds into travel agencies’ hands at time of deposit as opposed to after travel with its Advanced Commission Program.
UPDATED: This report was updated with current Collette options for redeeming credits for canceled tours.