October 2, 2022


Just Do Travel

Travel solutions: Do I have to accept a credit for my canceled tour? | Travel

1 min read

A group of friends and I booked a tour to Spain and Morocco through Tripmasters, a tour operator, in 2019. Our flights were on Delta Air Lines.

In March 2020, Delta rescheduled our return flights to Minneapolis because of COVID-19. This revised itinerary stopped in Boston with no return flight to Minneapolis. Delta issued a travel waiver and offered to reschedule the flights without penalty.

In April, I canceled our hotel reservations via email, spoke with Delta to cancel our flights and found out the tour operator made the flight reservations and owned the booking. Tripmasters also notified us that our hotels and the flight between Spain and Morocco were mostly nonrefundable.

I’ve contacted Tripmasters numerous times to request a full refund. A Tripmasters representative says we can only reschedule. In late April 2020, with COVID-19 raging in Spain, travel restrictions imposed and the continued closing of hotels and tourist locations, we knew this trip was impossible.

Can you help us get our $5,565 back? — Anita Alexander, Arden Hills, Minn.

A: I’m sorry to hear about your canceled trip. Yours was one of hundreds of thousands of similar tours canceled during the pandemic — with one exception. Delta had changed your schedule, which means your flight was fully refundable. Under Department of Transportation rules, if an airline makes a significant schedule change or cancels your flight, you get a refund. So your tour operator’s later claim that you could only reuse your ticket credit may not have been entirely accurate